Coronavirus (COVID-19) Bank Update Information
COVID-19 & CalPrivate Bank | Information
With the growing concerns about the coronavirus, COVID-19, CalPrivate Bank wants to assure you that we are here for you during this challenging time. Our services will continue to be available to you. We have closely been monitoring the latest reports from the Centers for Disease Control (CDC), the World Health Organization (WHO) and have taken a number of precautionary measures for the health and safety of our Team Members and Clients.
STEPS WE’RE TAKING
Our Teams are monitoring information from the Centers for Disease Control and Prevention (CDC), and federal, state and local agencies to help ensure the actions we’re taking are in line with the latest CDC recommendations and guidance. We are communicating regularly with our Team Members to keep them informed, and to ensure their safety and that of our Clients.
Due to the “stay at home” order issued by Governor Newsom, some of our branches will be unavailable to our clients due to building closures. Others will remain open, however with limited hours in order to protect both our clients and our Team Members. Please see the Locations & Hours section of our website for the most up to date information on our offices. Our Relationship Management Team is available to assist you by appointment or over the phone.
Use of ATMs (fee free), our online banking platform and our mobile banking solutions remain available to you 24 hours a day, 7 days a week.
WE ARE HERE TO HELP
We understand that the situation is evolving rapidly and that some of our clients may experience financial stress. Please do not hesitate to contact us. We are here to help.
There may be an increase in common cyber threats (e.g., personally identifiable information and credential theft, wire fraud, etc.) during the CARES Act rollout. The U.S. Secret Service has already reported criminals using stimulus-themed emails and text messages to trick individuals into providing personally identifiable information. Please, remain vigilant to illicit account use and please notify CalPrivate Bank of any suspicious behavior.
STEPS YOUR CAN TAKE
- Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Avoid close contact with people who are sick.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces.
- Teleconference instead of meeting in person if available.
We will continue to closely monitor the situation and evaluate additional measures to support our Clients and communities as needs arise. Thank you for entrusting your business with us. Our first priority remains keeping CalPrivate Bank, our Team Members and Clients safe, and well-informed, while doing what we can to help minimize potential spread of the coronavirus.
For additional information about COVID-19, get the latest report from the Centers for Disease Control at cdc.gov or your local health department website.
Please know we have devoted significant resources and efforts to help mitigate against possible adverse impacts from the coronavirus and will continue working hard to provide the level of service you have come to expect.